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Peace of mind when you stay with us

At TFE Hotels, we want to give every guest that stays and meets with us, the peace of mind to know their health and wellbeing is our very top priority.

We have been operating in Australia and New Zealand for almost 60 years, and throughout that time we have prided ourselves on the rigorous standards we have in place for health and hygiene in our hotels.

During the COVID-19 pandemic, we worked closely with our housekeeping and cleaning partners to deliver protocols in line with federal and state government regulations for Australia and New Zealand. We called this health and hygiene program, Clean Touch.

Now, in a world living with COVID-19, guest safety remains our priority and we will continue to do what we do best as hoteliers. We also commit to giving our guests greater visibility of what we do behind-the-scenes to keep them safe.

Through Clean Touch, we give our guests our firm promise that when you stay with us, we will look after you.

WHAT YOU SEE IN OUR HOTELS

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Physical
Distancing

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Sanitisation in
Public Spaces

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Hand Sanitiser
Stations

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Digital Solutions 
for Guest Information

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Cashless
Transactions

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Covid Safe
Dining solution

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Contactless Check-in,
Housekeeping and
Room Service Delivery

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Covid Safe
Conferencing Solutions

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High Touch Points 
Given Extra Attention

BEHIND THE SCENES

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Deep Clean
Checklists

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We partner with
Cleaning Experts

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Workplace Health and
Safety Protocols across
the Network

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Full compliance with
National / Regional
Health Legislation

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Our Team
has undergone
COVID-19 Safe Training

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Clean Touch Champion
onsite oversees all
Clean Touch Activity

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Clean Touch verified by
Independent Environmental
Health Auditors

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Partner with Diversey
for professional cleaning
and hygiene solutions

OUR PARTNERS

As a business, we have partnered with Diversey – a global leader in professional cleaning and hygiene solutions for more than 95 years. We are proud that Clean Touch uses Diversey products that are approved by the Australian Department of Health Therapeutic Goods Administration (TGA) and by independent environmental health consultants for use against the SARS-CoV-2 (COVID-19) virus.

 

SAFETY ACCREDITATION

Clean Touch program is certified and independently audited by Environmental Health Consultants. TFE Hotels in Australia and New Zealand have also attained the following globally recognised accreditation:

  • Safe Travel Stamp by the World Travel and Trade Council
  • Covid-Ready Badging
  • Tourism Trade checklist badge and accreditation.

This accreditation lets inbound tourism and wholesalers know that safety and hygiene standards are maintained throughout the network.