Reservations at all Australian TFE Hotels including Adina Apartment Hotels, Medina Serviced Apartments, Rendezvous Hotels, Vibe Hotels, Travelodge Hotels, Hotel Kurrajong Canberra and Gambaro Hotel Brisbane are subject to allocation and availability at the time of reservation.
Blackout dates may apply to seasonal periods, such as school holidays, public holidays and any special events periods. Room allocations fill quickly during special events, school holidays, public holidays and weekends and no guarantee can be given by TFE Hotels that an allocated room will be available at any hotel or for the days that a customer may prefer. TFE Hotels does suggest that all gift certificate recipients book well in advance to avoid disappointment.
All gift certificate reservations must be made either through the Reservations team or via the hotel direct. Gift certificate recipients must quote the gift certificate number and must also quote credit card details when making a reservation. A valid credit card is required to secure all bookings as a reservation cannot be completed without one. Guests must stay within the voucher validity period - the voucher is not 'redeemed' until the guest has completed their stay in full.
Gift certificate reservations must be made by the nominated recipient, who must also provide photo identification and a valid credit card upon check-in. The given name and surname provided at the time of check-in MUST match those of the person making the reservation. This is for security reasons and cannot be waived. Gift certificates purchased in a name other than that of the guest will not be accepted.
Australia Wide Reservations
TFE Hotels: 13 8642 (Australia only) or +61 2 9356 5062
If the amount of credit that is available on the gift certificate is less than the total value of the accommodation booking, the gift certificate recipient will be asked to pay the balance by credit card upon checking out.
2. Cancelling a Reservation
If a gift certificate recipient wishes to cancel their reservation, they must do so by contacting either the Reservations team or the hotel direct and advising of the relevant cancellation. If the gift certificate recipient fails to cancel the reservation 24 hours prior to check-in time (ie by 2.00 pm on the day prior to arrival), the relevant hotel will be entitled to deduct from the gift certificate value one night's accommodation fees in relation to the reservation as a cancellation fee.
3. Redeemable Services
Gift certificates are only valid in Australia at TFE Hotels, which include Adina Apartment Hotels, Medina Serviced Apartments, Rendezvous Hotels, Vibe Hotels, Travelodge Hotels, Hotel Kurrajong Canberra and Gambaro Hotel Brisbane. A gift certificate entitles the bearer to overnight accommodation at the hotel's 'Best Available Rate' at the time of booking. Gift certificates cannot be used in conjunction with any prepaid, sale or discounted rate. Gift certificates will be confirmed at a specified redemption rate advised by Reservations at the hotel at the time of booking.
Any remaining balance on the gift certificate can then be used towards payment or part-payment of the customer's room account from any additional charges or services used in the hotel including; food and beverage charges, mini bar, in-house movies, car parking or other incidental charges. Unless otherwise stated and confirmed at time of reservation, gift certificates are valid for the following room types only: Hotel Kurrajong Canberra, Travelodge and Vibe Hotels - Guest Room only, Medina Serviced Apartments and Adina Apartment Hotels - One Bedroom Apartment only, Rendezvous Hotels - entry level room type, unless otherwise stated.
4. No Additional Value can be put on the Gift Certificate
Additional value cannot be added to a gift certificate. All transactions are declined once the gift certificate balance reaches zero.
However, a gift certificate recipient may redeem two or more separate gift certificates in one transaction.
A customer must purchase at least $50.00 Australian dollars per gift certificate. Larger values are available at $50.00 increments above $50.00, but the total value of an individual gift certificate may not exceed $500.00 Australian dollars. If more than $500.00 Australian dollars are required, one or more additional gift certificates must be purchased.
TFE Hotels gift certificates are only valid for the Australian dollar amount displayed on the certificate and cannot be exchanged for cash. Gift certificates do not accrue any reward or loyalty points when purchased or redeemed.
The dollar value that is purchased on the gift certificate is a pre-payment. The gift certificate should be looked after by the customer or gift recipient like cash. No credit card, credit line, overdraft protection or deposit account is associated with the gift certificate.
Payment for an online gift certificate may be made by any of the following credit cards: MasterCard, Visa and American Express.
All stated prices are in Australian dollars and include Goods and Services Tax (GST) at the current rate of 10% in Australia.
Any other taxes, charges, fees or duties that are, or may be, levied on such prices or services must be paid for by the customer unless stated otherwise.
All TFE Hotels gift certificates are non-refundable and cannot be redeemed for cash.
TFE Hotels gift certificates are delivered by email to the email address nominated by the customer upon purchase. Some email accounts (such as work email and Hotmail accounts) may categorise our email gift certificates as unwanted or 'spam' email. To avoid this, please add our email address [email protected] to your address book. Upon delivery of the gift certificate to the customer, the customer accepts full responsibility for the safekeeping of the gift certificate.
TFE Hotels is not liable or responsible for any loss suffered as a result of an email gift certificate being blocked by web filters or firewalls. If the recipient does not receive the email gift certificate, please contact our TFE Hotels Marketing team immediately on +61 2 9356 1000 or [email protected] to send your gift certificate to an alternative email address.
8. Expiry Date
All gift certificates will have the appropriate expiry date marked on them and will expire on that expiry date. Gift certificate expiry dates cannot be extended under any circumstances. All of the value of the gift certificate should be used before the expiry date. Any unused value will not be refunded and will become the property of TFE Hotels upon expiry.
After a gift certificate has expired, it is no longer valid. All subsequent transactions will be declined.
If you have any questions regarding the expiry date of your gift certificate please email the TFE Hotels Marketing Team on [email protected].
9. Lost/ Stolen Gift Certificates
Should a gift certificate be lost or stolen, the customer should contact TFE Hotels Marketing on +61 2 9356 1000 or [email protected] immediately and quote the gift certificate number appearing on the certificate and be able to prove the value remaining on the gift certificate.
If the customer quotes the gift certificate number, TFE Hotels will endeavour to ensure that this is noted on our records in order to prevent unauthorised use of the gift certificate.
If the email that contained the original gift certificate is deleted and the customer is unable to print it out to replace the lost gift certificate, the TFE Hotels Marketing team can be contacted to email the gift certificate to the customer. The certificate will only be emailed to the recipient or the purchaser of the certificate.
Unused value on a lost or stolen gift certificate may not be refunded or exchanged for cash or credit.
TFE Hotels accepts no responsibility for lost, stolen or fraudulent gift certificates or their unauthorised use. While TFE Hotels will endeavour to help prevent the use of the lost or stolen certificate, there is no guarantee that this will prevent the unauthorised use of the gift certificate and no representation or warranty is made by TFE Hotels that this will prevent any unauthorised use by a third party. It is the holder's responsibility to ensure the safekeeping of their gift certificate(s).
11. General Liability
To the extent permitted by law, TFE Hotels makes no representations, warranties or conditions of any kind, express or implied, with respect to the gift certificate.
To the extent permitted by law, TFE Hotels will not be liable for any injury, damage, expense, or loss whatsoever (whether direct or consequential) in relation to a gift certificate, the use of a gift certificate, or with respect to any matter relating to or arising from there. This clause does not affect, and is not intended to affect, any rights a consumer might have, which are not able to be excluded under the Competition and Consumer Act 2010 or under any other applicable consumer protection laws.
12. Complaints Handling
If a customer believes they have been charged in error or has any other dispute about their gift certificate, the customer must contact the TFE Hotels Marketing team on +61 2 9356 1000 or [email protected] and provide details of the dispute or error.
13. Acceptance of Terms & Conditions
By selecting the ‘Purchase Voucher' button, the customer accepts all of these terms and conditions.
14. Right to Change, Modify or Amend
TFE Hotels reserves the right to modify, change or amend these terms and conditions at any time effective immediately upon notification on the TFE Hotels website.
15. Governing Law
These terms and conditions will be governed by and construed in accordance with the laws of the State of New South Wales, Australia.
16. Dining Vouchers
Please present the gift certificate when dining in the restaurant. Gift certificates are not transferable for cash and do not accrue any reward or loyalty points when purchased or redeemed. Not valid after the expiry date or replaced if lost or stolen and must be redeemed in full in a single visit; any unused balance will not be refunded. Bookings are recommended and subject to availability