Go Make a Difference. Or in a nutshell – GoMAD. This is our customer experience philosophy.
Our people thrive when they’re empowered to run the show and make a genuine difference and that’s exactly where GoMAD comes in.
It’s a call to action for our talented team of doers to go above and beyond in delivering exceptional guest experiences. From the moment they make a booking with us, right through to when they walk out our doors. It’s why our guests book, repeat book, and love us.
And it doesn’t stop there – our team GoMAD for each other too!
So what is GoMAD?