TFE Hotels – Privacy Policy

TFE Hotels Privacy Policy

This privacy policy applies to all websites operated by TFE Hotels (Toga Far East Hotels) including

For privacy policy of Adina Apartment Hotels in Europe, click here

TFE Hotels understands and appreciates that you, as a TFE Hotels customer or website visitor, are concerned about your privacy and about the confidentiality and security of information we may gather about you. TFE Hotels is committed to protecting your privacy. This privacy policy explains how your personal information will be treated as you interact with TFE Hotels.

As the TFE Hotels websites develop and as technology evolves, TFE Hotels will continue to strive to provide you with better and more customised services and with more effective websites. TFE Hotels encourages you to review this privacy policy periodically because it may change from time to time.

This privacy policy explains how TFE Hotels generally protects your privacy and confidentiality.

Your Personal Information Is Important to Us

"Personal information" is information and opinion about you where you are identified or identifiable. The types of personal information we collect may include your name, address, contact phone number, email address, date of birth, passport and visa information, health or medical related information, transaction information and financial details. We may also keep a record of products and services that you acquire from us.

Where the personal information requested includes an email address and/or mobile phone number, TFE Hotels will only contact you by email or SMS if you agree to being contacted in this manner.

TFE Hotels is committed to protecting your personal information and complying with the Australian Privacy Act 1988 (Cth) (APA) and the Australian Privacy Principles (APPs) and the New Zealand Privacy Act 2020 (NZPA) (including the Information Privacy Principles in the NZPA (the IPPs). We believe that our privacy policy is both fair and represents industry best practice. From time to time, you may be able to deal with us anonymously or by pseudonym, but in some instances if you do not provide us with certain information, we may not be able to provide you with the information or services you want.

The Information We Collect About You

Generally, only information you provide about yourself to TFE Hotels directly will be collected, such as through enquiring about, or using, TFE Hotels’ products & services or TFE Hotels’ website, making a booking on a TFE Hotels website or by phone or otherwise identifying yourself when requesting information to be sent to you. In certain circumstances, we may collect information about you from third parties. However, we will only do so if it is unreasonable or impracticable to collect personal information directly from you and we will take reasonable steps to inform you if and when we do.

TFE Hotels only collects personal information which is reasonably necessary for, or directly related to, one or more of its functions or activities. For example, TFE Hotel collects personal information from you in order to provide and charge for the hotel accommodation and other goods and services you purchase. We may also collect personal information about you to better understand your requirements and preferences, improve our services and to provide offers that may be of interest or benefit to you. For example, when you fill out a contact form, we collect the details you enter to enable us to send information to you. When you answer questions about what you would like to see we keep this information so as to better serve you. If you do not provide the personal information we request from you for these purposes, we may not be able to carry on our business and provide our services to you.

There may be instances in which the personal information that you provide to us or that we collect is considered "sensitive information" for the purposes of the APA. The APA defines "sensitive information" to mean personal information from which we can determine or infer an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a professional association or trade union, sexual preferences or practices, criminal record and health, biometric and genetic information. We will only collect and process sensitive information about you in accordance with, and to the extent permitted by, the APPs.

TFE Hotels' Use of "Cookies"

TFE Hotels uses "cookies" to help enhance your experience on the websites. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Most Web browsers are set to accept cookies as the default. However, if you do not wish to receive any cookies you may set your browser to refuse cookies. If you turn off cookies we cannot, for example, fill out forms automatically with the details you have previously given us.

The use of cookies can enhance your experience on TFE Hotels’ sites, by remembering information that you have previously given to us. They can make it easier for you to fill out forms, book online and can ensure that information provided to you is most relevant to your interests. Cookies can also provide us with information on how our customers use our websites so that we can continually improve the design of the websites.

Cookies themselves do not contain personal information about you. They simply operate as a unique identifier which helps us to know what our customers find interesting and useful on our websites, almost like a continuing questionnaire. TFE Hotels does not store any personal information inside cookies, although the cookie may identify the user's browser.

Using & Disclosing Your Personal Information

TFE Hotels collects, holds uses and discloses your personal information where it is reasonably necessary for the purposes of:

providing hotel accommodation and other products and services including enrolment of customers in loyalty programs;
accounting, billing, and other internal administrative purposes;
a purpose required, authorised or permitted by law including public health laws and reasons of public health interest.
to reply to your queries or requests
to market our products and services including to communicate special offers or promotions and to provide you with information about us and our products and services
to compile and use statistical information regarding our customers; or
to seek feedback from you and to monitor the quality of our products and services.

TFE Hotels may also use your personal information for purposes related to the above purposes and for which you would reasonably expect TFE Hotels to do so in the circumstances, or where you have consented, or the use is otherwise in accordance with law.

Where personal information is used or disclosed, TFE Hotels takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to TFE Hotels. However, without certain information from you, TFE Hotels may not be able to provide its services and/or products to you.

TFE Hotels and its affiliates recognise the trust you place in us when you give us personal information. For example, TFE Hotels may ask you questions to get a better understanding of what facilities and services would help you with your accommodation needs. We will use this information to recommend accommodation and services which we believe will be of benefit to you and your business.

TFE Hotels discloses your personal information for the purposes for which TFE Hotels collects it. That is, generally, TFE Hotels will only disclose your personal information for a purpose set out in this section above. This may include disclosing your personal information to:

third parties operating customer loyalty programmes when TFE is engaged to perform administrative or other business management functions for that third party;
our related bodies corporate, partners and service providers;
people or entities considering acquiring an interest in TFE’s enterprise or assets;
TFE’s professional advisors, contractors, consultants and related bodies corporate;
insurance providers;
regulatory bodies; and
to third-party service providers including, for example, companies that provide website hosting, automated chat functionalities, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, marketing, auditing, and other services.

Any personal information disclosed to third parties such as those set out immediately above is only to the extent necessary for them to perform their agreed tasks and they are required to maintain the privacy and confidentiality of your information. TFE Hotels may also disclose your personal information with your consent or if disclosure is required or authorised by law.

Transfer Overseas

TFE Hotels may disclose personal information to overseas recipients in order to provide our services and/or products and for administrative or other business management purposes.

It is impracticable to list all countries in which recipients of personal information may be located.

Overseas recipients may have different privacy and data protection standards. However, before disclosing any personal information to an overseas recipient, we take steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure, or it is otherwise required or permitted by law. If you have any queries or objections to such disclosures, please contact us - see the section below titled How to contact us.

Business Transfers

As we continue to develop our business, we may sell hotels and other assets, or cease being the manager of a hotel that is currently part of our portfolio. In those circumstances, we may include the personal information collected about you, or control of that personal information, as a business asset in any such transfer. Also, in the unlikely event that we, or substantially all of our assets, are acquired, personal information collected from you, or control of such information, may be one of the transferred assets.

Information & Promotional Emails

From time to time we will send you relevant information emails regarding products and services which you have previously registered your interest in. If you are receiving promotional information from TFE Hotels and do not wish to receive this information any longer, you may unsubscribe at any time. All electronic communications we send to you for direct marketing purposes will include an “unsubscribe” link which enables you to opt out of receiving any future direct marketing correspondence.

Storage & Security of Your Details

TFE Hotels will store personal information [electronically and in paper form].

TFE Hotels will take such steps as are reasonable to protect your personal information from unauthorised access or use, misuses, loss, modification or authorised disclosure, and to ensure that the personal information we hold about you is accurate, complete and up to date. TFE Hotels also maintain computer and network security, for example we use firewalls and other systems such as user identifiers and passwords to control access to computer systems. In addition, TFE Hotels’ employees are obliged to respect the confidentiality of any personal information held by TFE Hotels. Personal information will be de-identified or destroyed when no longer required by us. However, to the extent permitted by law, TFE Hotels will not be held responsible for events arising from unauthorised access to your personal information. We encourage you to play an important role in keeping your personal information secure.

Accessing, Changing & Deleting Information We Keep About You

Your trust in TFE Hotels is very important to us. If at any time you want to know exactly what personal information we are holding about you or update any information at any particular time, please email us at news@tfehotels.com and we will respond to your request within a reasonable period. We will allow you access unless we consider that there is a sound reason under the APA or the NZPA (as applicable) or other relevant law to withhold the information. If we refuse to provide you with access or correct the personal information we hold about you, we will provide reasons for such refusal. In addition, you may request that the personal information TFE Hotels holds about you be corrected by emailing us at news@tfehotels.com. If TFE Hotels and you disagree on whether the information is accurate, complete and up-to-date, you can make a statement about the requested changes and we will attach this statement to our records.

TFE Hotels & Links to Other Websites

TFE Hotels provides links to websites outside of the TFE Hotels portal. These linked sites are not under the control of TFE Hotels, and we are not responsible for the conduct of companies linked to our websites. Before disclosing your personal information on any other website, we advise you to examine the privacy policies for those sites. Should you be concerned with the conduct of a site which you accessed via a link from the TFE Hotels site, please help us to help you, by emailing us at news@tfehotels.com

How We Handle Email

We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by our TFE Hotels employees for security issues including where e-mail abuse is suspected; our response to you may be monitored for quality assurance issues.

Complaints

If you have a complaint regarding the way in which your personal information is being handled by TFE Hotels, please contact us in the first instance. If you are not satisfied with the response that you receive, you may choose to escalate your concern to the Australian Information Commissioner or the New Zealand Privacy Commissioner. If you would like to obtain further information about privacy issues in Australia, please visit the Australian Information Commissioner's website: https:// www.privacy.gov.au/. If you would like to obtain further information about privacy issues in New Zealand, please visit the New Zealand Privacy Commissioner's website: https://privacy.org.nz/.

You acknowledge and accept that your use of TFE Hotels’ websites and services or entering our premises indicates your acceptance of the TFE Hotels Website Terms and Conditions and this privacy policy.

This is the current TFE Hotels privacy policy. It replaces any other privacy policy for the TFE Hotels websites published on the TFE Hotels websites to date. TFE Hotels may at any time amend this privacy policy by publishing the changes on the TFE Hotels websites.

How to contact us

If you wish to access your personal information, correct your personal information, have a complaint regarding TFE Hotels' handling of your personal information or have a query about this privacy policy, please contact the TFE Hotels privacy representative at news@tfehotels.com