What will I need when I check-in?
When you check-in, you may be asked to provide photographic identification. If you are unable to provide such identification, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation. Guarantee with a valid credit card is required at time of making a reservation via a TFE Hotels website as well as on check-in to the hotel.
Can I arrange an early check-in?
You are welcome to check-in from 2pm (3pm at Rendezvous Hotel Perth Scarborough), however, should you arrive earlier luggage storage is available and the use of the hotel leisure facilities is welcome. A request for early check-in can be made direct with the hotel however it is not guaranteed. If you would like to guarantee an early check-in the room must be booked for the previous night.
Can I arrange a late check-out?
Adina Apartment Hotels, Medina Serviced Apartments, Vibe Hotels, Rendezvous Hotels and TFE Hotels Collection: Check-out time is 10am. Travelodge Hotels: Check-out is at 11am. Should you require a later check-out please contact reception on the day prior to your departure to discuss. Alternatively we are able to store your luggage while you continue to utilise the hotel’s leisure facilities.
What are the age restrictions at TFE Hotels?
Persons under the age of 18 must be accompanied by a responsible adult. Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents.