How do I make a reservation for large groups?
For group enquiries of 10 or more rooms, email your request, including dates, rooms required and hotel/location to firstname.lastname@example.org. You may also email the hotel directly with your request.
How do I book a corporate rate?
At TFE Hotels, we value your business, whether you work for a small enterprise or a large corporation. To take advantage of exclusive rates, 7 days per week, please email: email@example.com and a friendly team member will contact you to see how TFE Hotels can help your business.
Do I need a credit card to make a booking?
Yes, a valid credit card is required to guarantee your booking. No deposit will be transacted on this card, however we reserve the right to apply a deposit. Please note that if you are settling your account with Mastercard or Visa credit card a 1.2% credit card transaction fee may apply. For American Express, Diners Card or JCB, a 2.5% transaction fee may apply. You may choose to change the method of payment on check-out to Cash or EFTPOS as these methods of payment do not attract this fee. Bookings prepaid online via the Advanced Purchase packages do not incur the credit card surcharge but are charged in full at time of booking.
How do I make special requests regarding my stay?
You can either call the hotel direct or enter it into the comments field on the final step of your online booking.
Can I speak to a real person?
Yes you can! You can contact our friendly reservations team on 13 8642 - Toll Free in Australia - or call the hotel direct.
What is your cancellation and amendment policy?
For any booking that requires payment on check-in to the hotel, booking must be cancelled by 2:00 pm, 24 hours before arrival to avoid cancellation fee. Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night your booking is reserved for.